Civil Service Title:
PRINCIPAL ADMINISTRATIVE ASSOC
Constituent Services & Community Programs Social Services
4 World Trade Center
# of Positions:
Title Code No:
Proposed Salary Range:
$49390 - $56798 (Annual)
The Office of Constituent Services is recruiting for one (1) Principal Administrative Associate II, to function as a Client Advocate in the Office of Constituent Services. The Client Advocate will: â€¢ Advocate on behalf of clients who call or write to inquire about their case or services with various DSS/HRA/DHS units to ensure all concerns are addressed, proper resolution is obtained and provides effective and immediate intervention to stop any adverse actions on cases when applicable. â€¢ Provide excellent customer service with active and empathetic listening skills and a clear focus on the clientsâ€™ needs, interacting in a professional manner and handling frustrated callers in a calm, reassuring demeanor. â€¢ Use multiple computer systems to research and resolve inquiries while conversing with callers, using most HRA database systems, including the Welfare Management System (WMS), New York City Work Accountability and You (NYCWAY), Paperless Office System (POS), HRA One Viewer, Intranet Quorum (IQ) etc., to determine and assist with the next steps to resolve the constituentâ€™s issue. â€¢ Report findings by summarizing and writing on cases into clearly organized and plainly communicated letters, emails, and memos, including written responses that are sent to constituents on behalf of the Mayor and the Commissioner utilizing templates available in the Intranet Quorum (IQ) system. â€¢ Liaise with Job Centers, SNAP Centers, Medicaid offices, HASA, other HRA/DSS/ DHS programs, and other government agencies to take the necessary actions on cases, and let the constituent know the outcome by phone or letter. â€¢ Review and prioritize inquiries received as telephone calls and as written inquiries by email, fax, and mail from participants and applicants in HRA/DSS/DHS programs, elected officials, and the general public.
Minimum Qual Requirements
1. A baccalaureate degree from an accredited college and three years of satisfactory full-time progressively responsible clerical/administrative experience, one year of which must have been in an administrative capacity or supervising staff performing clerical/administrative work of more than moderate difficulty; or 2. An associate degree or 60 semester credits from an accredited college and four years of satisfactory full-time progressively responsible clerical/administrative experience including one year of the administrative supervisory experience described in "1" above; or 3. A four-year high school diploma or its educational equivalent approved by a State's department of education or a recognized accrediting organization and five years of satisfactory full-time progressively responsible clerical/administrative experience including one year of the administrative supervisory experience as described in "1" above; 4. Education and/or experience equivalent to "1", "2", or "3" above. However, all candidates must possess the one year of administrative or supervisory experience as described in "1" above. Education above the high school level may be substituted for the general clerical/administrative experience (but not for the one year of administrative or supervisory experience described in "1" above) at a rate of 30 semester credits from an accredited college for 6 months of experience up to a maximum of 3Â½ years.
A Baccalaureate degree from an accredited college, or equivalent; preferably a Master’s Degree in the fields of public administration, business management, environmental planning, or a related field.
A minimum of 10 years of full time satisfactory professional experience in the field of environmental health and safety.
Experience overseeing large teams of staff and vendors performing multiple different types of work at a fast pace.
MUST BE PERMANENT IN THE CIVIL SERVICE TITLE OF PRINCIPAL ADMINISTRATIVE ASSOCIATE Click "APPLY NOW" button
New York City residency is generally required within 90 days of appointment. However, City Employees in certain titles who have worked for the City for 2 continuous years may also be eligible to reside in Nassau, Suffolk, Putnam, Westchester, Rockland, or Orange County. To determine if the residency requirement applies to you, please discuss with the agency representative at the time of interview.
The City of New York is an Equal Opportunity Employer